First time using the forum so apologies in advance if I mess something up but Hive support advised me to post this here, I think I’m doing it right 
Bedwars Duos, North America but playing in UK the map on this occasion was Enigma but I’ve seen it happen on most maps.
The bug is that when playing bedwars duos I’ve noticed that sometimes when you click to go into the shop, all the controls disappear from the screen so you’re stuck unable to do anything. The video linked bellow shows it better but basically you loose the arrows, jump button, and menu buttons at the top and are only left with the video view of what’s happening around you but unable to move or leave. This happens completely randomly. Sometimes it doesn’t happen at all but then sometimes it happens basically every time one game after another.
I play on an iPhone 12 Pro Max with the most up to date version of Minecraft (V1.21.22) but my sister has also experienced the same thing multiple when playing on her Amazon fire tablet (not sure of the exact model but it’s not the most recent but the one before that and playing on the current up to date Minecraft version) my sister is able to fix the bug by pressing the Amazon fire back button when she swipes in from the bottom but on an iPhone there’s nothing you can do but completely shut down Minecraft and reload it (going offline from server and
loosing game progress)
YouTube link to video showing it happen on iPhone
Screenshot is from a different occasion when it happened while playing on Belfry map.
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Thanks for submitting a bug report, and for the included information and video.
We are currently tracking this issue. Additional reports that we have received seem to indicate that this bug impacts players on mobile devices.
Any information about reliably reproducing this issue would be helpful!
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It does exist on Xbox too. But on Xbox it can happen when opening the locker, queueing a game, interacting with the quest master and much more.
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I have this problem as well as a PC player with any menu (e.g. the quest menu) seemingly at random times.
When experiencing the bug, the sound of the menu is heard when first opened however it cannot be seen or interacted with.
Only way to exit this is by pressing esc, similarly to how all menus act.
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When I was in a cs with my friends it happend but I was clicking fast @Splodg3r
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Thank you for the additional information. Videos would be extremely helpful if anybody has any!
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This has happened to me before as well, it can happen in any opening menu. This includes the menus like costumes avatars titles, etc @Splodg3r
Any videos would be appreciated!
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Does it have to be YouTube or? Direct videos and if it is for YouTube private public? @Splodg3r
Can be YouTube, Imgur, any video host site which doesnt require a download to view.
It can be publicly shared if you want.
Source:
Bro, this happens to one of my friends all the time. idk why it happens, but it might be maybe they flicker your controls off and onmwhen you buy something(I think that’s in treasure wars). its also in ctf.
Windows 10 - Murder Mystery - Voting UI
Be aware this can happen to any device, and can happen to the Quest Master as far as I’m aware but can probably happen to more UIs
I think the title of this bug report is quite misleading. It doesn’t just affect BedWars Duos’ shop UI. It seems to me affects every (custom) UI.
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I found out how to replicate the bug on Xbox one in the latest version. You do /hub and really quickly use the game selector.
Affected Service (Game name, hub, or global):
What was affected - please include the region, and the name of the map if applicable
NA (CTF)
What is the bug?
A detailed description/explanation of the bug
when I play a game of CTF, sometimes the game will randomly freeze and my controls will disappear, the game still proceeds as normal and other players are playing but you can’t move. I don’t have hide HUD on in my settings. If you want to replicate it usually happens after I get killed or close a menu (in the photo I just closed the shop menu and i was frozen). Normally players from the other team killing you fixes it but sometimes it doesn’t. You can’t move at all whatsoever unless you are hit and then you’ll get kicked for being afk
Device(s) & Version
What platform do you play on (Win10, Xbox, Switch, iOS, Android or PS4) and what version of Minecraft are you using?
iOS 1.21.22
Screenshots and/or video:
Screenshots or videos of the bug, if it applies
We are still investigating this issue. Any additional videos would be appreciated.
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This happened to me multiple times already. I play Bedwars Squads on my iPhone 14. I open the item shop and my inventory and pause button disappear and then I get kicked for AFK.
Since they aren’t giving enough info, I’ll just tell you some.
The glitch occurs when opening a menu. It is not in a specific Gamemode. If you happen to get this bug, you will have to completely re start your game.
This occurred to me when I was opening a menu on a Amazon fire kindle. On Minecraft version I believe was 1.21 but I could be wrong.
It might just be a Minecraft bug. Haven’t encountered this yet, but the modal that should open isn’t doing that.
Oh wait do you mean when sometines you open uis and it doesnt open and youre just sruck yeah that happens sometines just swipe up and press the arrow to go back (this only works on certain devices like tablets)
It s probably(and I believe) is a Minecraft bug, it has happened to me on zeta A LOT(when using custom ui), with causes maybe from
-Lag
-Screen Animation/Load problem
that’s what I think is the cause of this. But no, I don’t think this is a hive bug.
