Suggestion/petition to improve the effectiveness moderation

ㅤI would like to request and suggest better training and awareness-raising for the moderation team.
ㅤㅤThe reason for this is that when we file a report on The Hive’s Discord server—whether regarding someone in-game or on the server itself—even when providing concrete evidence, the moderators fail to issue any punishment or even a warning, however minor.

ㅤㅤI have witnessed and reported instances of harassment on the server—directed at me, my friends, and other players—yet it appears that none of the abusive or toxic individuals were punished.

ㅤㅤI am not saying they necessarily need to issue a ban—though that would certainly be ideal—but simply issuing a warning to the reported player to deter future behavior would be a great improvement.

ㅤㅤIt is worth remembering that children also play on the server and fall victim to this in-game harassment and abuse; while the harm may not be physical, the psychological impact is real.

ㅤㅤIt seems these moderators are so indifferent that the crimes, rule-breaking and misconduct occurring on the server do not affect them at all. This bothers me greatly, and I am certain it bothers many other players, yet no one else has the courage to speak up about it. It seems as though the moderators have taken on this role solely to punish whomever they decide.

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Thanks for taking the time to share this feedback, and I’m sorry to hear about the harassment you and your friends have experienced. That’s not the experience we want anyone to have on the server.

I can assure you that our moderation team is trained and more than qualified to handle these situations. I can’t get into the specifics of that process, but please know it’s taken seriously.

That said, I understand it can be frustrating when a report doesn’t seem to result in action. There are a number of reasons a report might not lead to a visible punishment, some of which aren’t obvious without insight into our internal policies, so please don’t take a lack of visible action as a lack of action altogether.

If you have a more complex case you’d like looked into further, I’d encourage you to submit a report on our Discord server, where you can provide additional context and detail. And if you’re ever concerned about a player’s behaviour, please reach out directly to our player safety team at [email protected].

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