Sometimes level resets

Affected Service (Game name, hub, or global):
What was affected - Treasure Wars-duos

What is the bug?
Me and a friend of mine play TW then suddenly were confused why his level were reseted to level 1 instead of level 14

Device(s) & Version
What platform do you play on (Win10, Xbox, Switch, iOS, Android or PS4) and what version of Minecraft are you using? He uses Android, version of mcpe is 1.16.210

Screenshots and/or video:
Screenshots or videos of the bug, if it applies I did not have any screenshots or videos about it but if it happens again I’ll take an video or sc

Hey there :wave:

Could you provide the affected player’s username?