Discord's #Help-me channel Upgrade

Idea:

Adding Ticket system in new Help Me channel in Discord channel!

More information:

Recently Hive Removed the chat system from Discord’s Help me channel and replaced with new system where you can look into common questions or contact Support team Via Email.



My idea is to add Ticket system where you can simply open a ticket from Discord server which allow you to connect with staff members and discuss about the issues and it will also help the players who don’t speak English if some other languages can be added to Ticket system

Conclusion: Hive has Support team so why this feature, well i felt i will be cool feature too and more easier because you have to get the email first then contacting the support team. Sometimes the Question is so simple but the questions doesn’t exist in Common questions section. So this feature will work that time. :blush::blush:

1 Like

Greate idear in my oppinion,

I voted

However changes to the helper team should be added first :slight_smile:

Have a good day :sunflower:
Deathlord

3 Likes

Adding a ticketing system would just create more overhead for our support team. We’d much rather focus on giving players a more consistent, and higher quality support experience through our existing support channels: live chat and email.

5 Likes