A hat has disappeared from my friend’s hat selector

Dear hive,

My friends Dr. Zuk’s Goggles suddenly vanished from their hat selector without any reason. We’ve tried levelling up and logging out. And still, they won’t show up. They also play on i0S.

If you need their account, let me know. Please hive, fix this.

Hey there, thanks for submitting a bug report.

Sorry to hear about this. Can you ask your friend to contact our support team, so we can see what happened here?: