New users wont know to dm mods or stuff but when a topic gets automatically closed after a helper answering a question when a user joins back, its gonna be a problem. What if they have another question for that topic?
Mods should stop doing that because it can cause confusion and problems. Espcially to new users.
Do you have any sort of evidence for this, or did you just make that up? People ain’t ever gonna trust some random’s sources y’know. They are only going to trust, specifically, mods, helpers and owners, and you are not one of these people.
Also the mods can manually close threads as well, I don’t see a point for this. And i’m 100% sure this is a feature packed with Discourse that is non-removable or non-editable.
Also the time limit (or time bomb, whatever you wanna call it) lasts for pretty much up to 24 hours, and then the thread would close, so the user would still have time to reply to add anything they want to their thread if they want to.
In short: I don’t see a real and logical point for this and it feels unnecessary to implement.
I understand your concerns, and we have definitely thought about this.
You are correct: sometimes, we will set a topic timer once a question is answered. We do this so that people have time to respond and ask further questions before the topic is closed and new replies are disabled.
I’d like to also add that if a new user has a question pertaining to a topic that was closed, they are of course able to create a new topic in the category and get help there.
I’m not saying that this way of handling these posts is perfect. I’d love to hear some more opinions. Do you think that the timer should be longer? Should we drop the timer altogether and instead close the topics manually?