To enable us to look into this, it would be incredibly helpful if you could provide a video or a Replay ID.
You can obtain a game’s replay ID by typing /replay in chat, or, if the game has ended, you can type /recentreplays in chat, to get the replay IDs of your last 10 games.
Because it’s been quite some time and no new information has come up, we are going to close this bug report. Feel free to re-report if you have any more information.