I can't get a response from the support email

I’ve been requesting an unban for a while now. I got a perm ban for “toxicity”. But after emailing the support email and contacting the one of the owners on these forums. No matter what I do I do not get a reply. I’ve said sorry for what I did multiple times. I don’t expect a full unban but getting at least a change from perm to a year ban or something.