HIve gifting error

Affected Service (Game name, hub or global):
My friend DragonRider9971

What is the bug?
He sent a costume gift useing Minecoins and the gift never came, he sent another one and it still did not come. It used his Minecoins. The costume was the Hive “Snowy”. Is it gone? Is it a bug? Can he get his Minecoins back??

Screenshots and/or video:
Screenshots of the bug, if it applies

Hey there :wave:

Please email [email protected] with this issue :slightly_smiling_face: