# Can’t purchase therapy dog hat

**URL:** <https://forum.playhive.com/t/can-t-purchase-therapy-dog-hat/105271>\
**Category:** Closed Bug Reports\
**Tags:** duplicate\
**Created:** [August 3, 2026, 7:56pm UTC](https://forum.playhive.com/t/can-t-purchase-therapy-dog-hat/105271 "2026-08-03T19:56:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zc4b](https://forum.playhive.com/user_avatar/forum.playhive.com/zc4b/32/91115_2.png) [@zc4b](https://forum.playhive.com/u/zc4b)\
**Post date:** [August 3, 2026, 7:56pm UTC](https://forum.playhive.com/t/can-t-purchase-therapy-dog-hat/105271/1 "2026-08-03T19:56:46Z")

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### Affected Service (Game name, hub, or global)

Hive Marketplace

### What is the bug?

Whenever I try to purchase the therapy dog hat, it says couldnt access the marketplace, error code L-404, this is not happening with any other hats, just this one, and has been happening the whole day, please fix this so I can buy it 🙏

### Device

PS5

### Minecraft Version

v26.34

### Screenshots, and/or videos

 ![image.jpg](https://forum.playhive.com/uploads/default/original/3X/1/3/13429dda0a68d99f85aa96b549cbe3aa1b6d678c.jpeg)

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<div class="post-metadata">

**Author:** ![Splodg3r](https://forum.playhive.com/user_avatar/forum.playhive.com/splodg3r/32/67802_2.png) [@Splodg3r](https://forum.playhive.com/u/Splodg3r)\
**Post date:** [August 3, 2026, 7:59pm UTC](https://forum.playhive.com/t/can-t-purchase-therapy-dog-hat/105271/2 "2026-08-03T19:59:55Z")

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Hello,

The Therapy Dog hat cannot be purchased; it was a limited-edition item that was available as part of the Bundle of Hope over the holiday period.

It is appearing in the menu due to a bug, which is logged and can be tracked below:

> [@An unobtainable hat exists on the search tab](https://forum.playhive.com/t/an-unobtainable-hat-exists-on-the-search-tab/94362):
>
> Affected Service (Game name, hub, or global): What was affected - please include the region, and the name of the map if applicable Europe What is the bug? A detailed description/explanation of the bug The crown is an unobtainable hat and it exists on the hats search Device(s) & Version What platform do you play on (Win10, Xbox, Switch, iOS, Android, or PlayStation) and what version of Minecraft are you using? Android Screenshots, replay IDs, and/or videos: Screenshots or videos of the …

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<div class="post-metadata">

**Author:** ![Splodg3r](https://forum.playhive.com/user_avatar/forum.playhive.com/splodg3r/32/67802_2.png) [@Splodg3r](https://forum.playhive.com/u/Splodg3r)\
**Post date:** [August 3, 2026, 7:59pm UTC](https://forum.playhive.com/t/can-t-purchase-therapy-dog-hat/105271/3 "2026-08-03T19:59:59Z")

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